SHIPPING & RETURNS
ShippingDomestic orders: Free shipping on all orders via UPS or USPS.
International orders: Free on orders over $500 via DHL Express.
A shipping confirmation with tracking will be sent to your email when your order has been dispatched.
For shipping outside the US, duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment. (For orders to China, we use SF Express.)
RUOHAN accepts returns of both domestic and international orders in their original condition within 14 days of the delivery date only for full-price items. Discounted items are considered final sale and non-returnable. Here’s how:
- Email us at firstname.lastname@example.org to request a return authorization number for returns.
- Make sure the item you return is in its original condition with original tags attached and must be accompanied by the completed return form in the original package
- Ship your return to the address which in the return authorization email, using the trackable shipping carrier of your choice
We do not offer exchange at this time, and we are unable to offer a refund on items that are damaged.
Original shipping costs are non-refundable and RUOHAN does not offer free return on both domestic and international orders. Customers are responsible for return shipping costs. RUOHAN is not responsible for items not received due to shipping issues while in transit.
Once your return reaches us, please allow 3 to 7 business day for your return to be processed. If your return does not meet the conditions listed above, the package will be sent back to you at your expense and a refund will not be issued. When your return has been accepted, you will receive a confirmation email and your refund will be issued.
For further information, please email us at email@example.com
Once your return has been accepted, we will process your refund and send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, the refund will be processed to the original form of payment.